We respect your privacy and dignity. Thus, we only collect sensitive information like health, medical, and disability-related information when it's needed for service provision and only if:
Before you give consent, our Workers will explain how we will use your data and who it may be disclosed to. They will ensure you understand everything clearly, providing assistance such as interpreter services or legal aid, as necessary. This consent can be amended at any time.
We will regularly inform you about how your information is used and stored. You have a right to access, correct your data, or lodge a complaint. Should you prefer, we encourage your involvement with family, friends, or chosen community in this process.
We may collect the following personal information: Participant details, Identifiers, Service details, medical information, Financial information, and Interaction records. We may collect recorded material such as audio/visual formats.
We may gather your information from our website, your correspondence with us, forms filled by you, face-to-face interactions, events, third-party referrals, or government agencies.
We use this information to customise your support plans, answer inquiries, manage and improve our services, adhere to legal obligations, inform you about our activities, perform research, and improve your website experience.
We may disclose your data to NDIS Commission, funding providers, external auditors, regulatory bodies, law enforcement, courts, financial institutions, or external service providers, as necessary for service provision, legal compliance, or based on your authorization.
The Pivotal Connect Privacy and Information Management Policy includes information about how you can access your personal information we hold, and how to make a complaint about a breach of your privacy or the Privacy Act, which will be dealt in accordance with our Feedback and Complaints Policy.
Pivotal Connect does not contact participants through personal social media accounts. We will never share your name, image story, or any identifying information on social media or public platforms without separate, explicit written information.
In the event of an emergency, disaster or critical incident during scheduled supports: Pivotal Connect may:
This is strictly for Duty of Care and Safety.
Any breach or alleged breach of your privacy will be taken seriously. Such incidents will be reported and managed as per our Incident Management Policy.
For questions, concerns, or to request a copy of our Privacy and Information Management Policy, Feedback and Complaints Policy, or Incident Management Policy, please contact us at 07 3063 3261 or info@pivotalconnect.com.au
If you would like to adjust your consent regarding specific uses of your personal information by Pivotal Connect, kindly indicate your preferences by checking the corresponding boxes below:
I consentfor you to disclose my / the participant’s information to: (please specify name and contact details)
Please remember that your consent continues until you provide us with instructions to the contrary. You can withdraw or amend your consent to Pivotal Connect using your personal information at any time by providing written notice to Pivotal Connect.
By signing below, I confirm that I understand and agree to the use of my personal information as outlined above by Pivotal Connect.
If you are providing consent on behalf of the participant, please complete the section below:
I have read Pivotal Connect’s Privacy and Information Management Policy and Incident Management Policy. I provide consent on behalf of the aforementioned Participant for the use of his/her personal information for the purposes set out and in accordance with the preferences set out above.
I also consent to my personal information being used to administer this consent and to provide evidence of this consent to third parties as necessary.
I, as a worker of Pivotal Connect, solemnly affirm that I have provided a comprehensive explanation of the details outlined in this form to the Participant. This includes a thorough description of how their personal and sensitive information will be managed and protected by Pivotal Connect.
