Who We Are
Pivotal Connect is committed to safeguarding your personal and health information. Our website address is: https://pivotalconnect.com.au. We handle all personal information in accordance with our current privacy principles and applicable laws.
Collection, Use, and Disclosure of Personal Information
To assist you effectively, Pivotal Connect staff may be required to collect, use, and disclose your personal information. This may include:
- Contact details (e.g., name, phone number, and email address).
- Health information, as required for NDIS-related services.
- Any other details necessary to provide you with services or comply with our legal obligations.
Your consent will always be requested before we distribute your information to external agencies or bodies. In cases where disclosure is legally required or necessary to protect your safety or others, we will act in accordance with relevant laws.
Website Data Collection
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to assist with spam detection.
Media
If you upload images to our website, avoid including embedded location data (EXIF GPS). Visitors to the website can download and extract location data from uploaded images.
Cookies
We use cookies to enhance your experience on our website. For example:
- If you leave a comment, you can opt-in to save your name, email address, and website in cookies for convenience. These cookies will last for one year.
- Temporary cookies are used to check your browser’s compatibility with certain features and are discarded when the browser is closed.
- Login cookies and screen option cookies last for varying durations but can be cleared by logging out or changing settings.
- Cookies may also be used to track your activity on the website for analytics purposes.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content behaves the same as visiting the external website, which may collect your data, use cookies, and monitor your interactions.
Sharing Your Data
Personal information may be shared:
- Within Pivotal Connect for operational purposes.
- With external service providers, as necessary to fulfil our services or comply with legal obligations.
- With automated spam detection services, in cases where user comments are involved.
Retention of Data
We retain personal data for as long as necessary to provide services, comply with legal requirements, or resolve disputes. For example:
- Comments and metadata are retained indefinitely to streamline follow-up moderation.
- User profiles (if any) are stored securely and can be managed by users or website administrators.
Your Rights Over Your Data
You have the right to:
- Access and request an export of your personal data.
- Request corrections or deletions of your personal data (except where we must retain it for legal, administrative, or security purposes).
- Withdraw consent for specific uses of your data, subject to legal and contractual limitations.
To exercise your rights, please contact us at info@pivotalconnect.com.au.
Where Your Data Is Sent
Visitor comments and other data may be checked through automated spam detection services or other secure third-party platforms.
Protecting Your Information
We employ stringent measures to protect your personal information, including:
- Secure data storage systems.
- Restricted access to authorised personnel only.
- Regular security audits and compliance checks.
Changes to This Privacy Policy
This policy may be updated periodically to reflect changes in regulations or our practices. The latest version will always be available on our website.
Contact Us
If you have any questions about this policy or how we handle your information, please contact us.